Trainings
Trainings
In our workshops, e-learning, and training courses, you'll gain practical tools and personalized tips that you can immediately apply in your daily work. Our offerings are industry-specific and flexible, with customized programs available when your specific needs or timeframe require them.
Motivational training ‘The Core’
'The Core' is a motivational and activating training that helps participants strengthen their personal motivation, self-awareness, and willingness to learn, and discover their talents. Four interrelated modules provide targeted preparation for successful follow-up training and a future in the hospitality sector.
Hospitality in the hotel and hospitality industry
Guests receive a 9+ experience when not only the product is perfect, but especially the atmosphere: this is created in every interaction between staff and guest. With this training, Diferenza develops your team into true hospitality professionals who collaborate, demonstrate ownership, and consistently go the extra mile in all departments of the hotel.
Service attitude
Your attitude and behavior determine how a guest feels and whether service is perceived as genuine and professional. In this training, you'll develop a strong service attitude by consciously working on communication, courtesy, and guest-focused behavior—essential for anyone starting out in hospitality.
Reception Experience Training
As the first point of contact, you shape the first impression and, consequently, the guest's welcome experience. In this training, you'll learn how to create a warm, appropriate, and hospitable welcome through service-oriented behavior, professional manners, and conscious nonverbal communication.
Customer-focused phone conversations
Phone contact is often the first moment a guest experiences your organization In this training, you'll learn to communicate professionally, hospitably, and confidently with a variety of guests using the correct conversation structure, voice, and conversational techniques.
Time Management Training
In the dynamic hospitality environment, this training will teach you how to create clarity and calm by setting clear priorities. You'll develop practical skills for planning, focus, and effectively managing time wasters, allowing you to work more efficiently and with greater control.
Aggression Management Training
In this training, you'll learn to recognize (mild) aggression from guests in a timely manner and handle it professionally and calmly. You'll gain practical tools to remain customer-friendly, set boundaries, and de-escalate difficult situations safely and effectively.